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Griffin was engaged in the financial services sector for over 20 years and was most recently the National Director of Operations and Compliance at ING Canada.

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in Management from the University of Bradford in the United Kingdom and has also achieved 18 professional designations, including Chartered Professional Accountant (CPA), Certified Management Accountant (CMA), Certified General Accountant (CGA), Certified Financial Planner (CFP), Fellow of the Canadian Securities Institute (FCSI), and several others.īefore joining academia, Dr. Paul Griffin Associate Dean, Business Degrees, Humber Institute of Technology & Advanced Learning, Toronto, Ontario, Canada. New Sustainability in the Supply Chain Supplement 5. We have enhanced the coverage of sustainability in this edition with the inclusion of a brand-new supplement that covers the topics of corporate social responsibility, design and production for sustainability, and regulations and industry standards.These videos, and other video case studies that feature real companies, can be found in MyLab Operations Management. We observe the quality program at Alaska Air (Chapter 6), the process analysis behind the airline’s 20-minute baggage retrieval guarantee (Chapter 7), how Alaska empowers its employees (Chapter 10), and the airline’s use of Lean, 5s, kaizen, and Gemba walks (Chapter 16).

This fascinating organization opened its doors–and planes–so we could examine leading-edge OM in the airline industry.

Four New Video Case Studies Featuring Alaska Airlines. In this edition we take you behind the scenes of Alaska Airlines, consistently rated as one of the top carriers in North America.

New To This Edition New and updated features of this title Contact your Pearson rep for access information and instructions if you don’t have a MyLab account.

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**Supplements are available for download from the MyLab Instructor Resources page. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts. MyLab Operations Management is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Personalize Learning with Pearson MyLab Operations Management

Readers will find examples of Canadian companies and success stories woven throughout the book with cases drawn from the manufacturing and service industry taken from both the private and public sectors. Operations Management: Sustainability and Supply Chain Management also presents a state-of-the-art view of the activities of the operations function from a Canadian perspective. Problems found in the third Canadian edition contain ample support to help readers better understand concepts important to today’s operations management professionals. Operations Management: Sustainability and Supply Chain Management provides a broad introduction to the field of operations in a realistic, meaningful and practical manner, while offering the largest and most diverse collection of issues on the market.